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Eaton Middle East Customer Experience Centres (CEC)
About Customer Experience Centres (CEC)
At the CECs, you’ll learn about industry best practices and the latest innovations through physical demonstrations and hands-on training sessions. You will also discover how we’re reimagining innovation by adapting digital technologies—connected devices, data models, and insights—to transform power management for safer, more sustainable, and efficient power use.
Our applications at both Dubai and Cairo CECs offer partners, customers, consultants, students, contractors, installers, and end-users insights into smart power management, industrial control critical systems, Power Quality, Life Safety, Oil & Gas, and Utility applications.
The Dubai Customer Experience Centre was inaugurated on 23rd January 2023
The Cairo Customer Experience Centre was inaugurated on 17th August 2024 by Qasem Noureddin, managing Director, Eaton Middle East and Ahmed Mattar, Country Manager, Eaton Egypt.
Visitors to the Customer Experience Centres can:
Eaton Middle East is targeting the next-generation of power management experts and closing the power industry gap with hands-on education, training and industry programs.
In 1911, our visionary founder Joseph Eaton championed the very first gear-driven truck from his tiny New York garage. He could only have dreamed that his spirit of adventure and legacy of innovation would one day help to shape the power management needs of some of the world’s most prestigious industrial projects.
As one of the world’s leading global power management companies, Eaton provides solutions to use power more efficiently.
Eaton has been operating in the region for more than four decades, represented by our legacy brands like Westinghouse, Moeller, Cutlet-Hammer and Cooper to name a few. We’re proud to have been a major force since that time when successful local partnerships laid the foundation for a series of acquisitions and the opening of our Middle East factory in Dammam in 2009, followed by our Middle East headquarters in 2013.
During the pandemic, work began on the construction of our Customer Experience Centre came to fruition with its opening in January 2023. The hands-on training and familiarisation environment showcase our latest power management product innovations and allow customers to interact with our design and technology experts.
Today, Eaton provides safe, sustainable and energy efficient working environments for 87,000 colleagues across 168 locations worldwide - including 500 employees in GCC, Levant and North Africa.
We work at the forefront of the world’s technology, power management digitalisation, and smart infrastructure sectors and take pride in making what matters work and knowing what matters next.
Improve reliability, increase efficiency and enhance safety with a broad portfolio of low-voltage electrical components and equipment that distributes, monitors, and manages power throughout your facility or operations including smart circuit breakers ACB’s, digital MCCB’s, MCB’s, variable frequency drives, starters, enclosures, and design verified LV systems up to 7000A.
Improve reliability, increase efficiency and enhance safety with a broad portfolio of medium-voltage electrical equipment that distributes, monitors and manages power throughout your facility or operation.
Eaton's industry-leading comprehensive suite of critical power management solutions, including uninterruptible power supplies (UPSs), surge protective devices, power distribution units (PDUs), remote monitoring, software, power factor correction, airflow management, rack enclosures, and services to help customers meet evolving technology requirements, service continuity and reliability.
When it comes to protecting life and property, there's no room for compromise. Eaton is a leading manufacturer and global supplier of high-quality Emergency lighting and fire systems. Built on the strong heritage of Cooper, CEAG, Menvier and JSB to name a few. Eaton's products help detect, notify, evacuate, and protect against a range of threats in today's most complex and challenging environments.
